Shipping policy

Last Updated: March 27, 2026

At Hoverfly Elements, we understand that your operations depend on the timely arrival of mission-critical components. We take extensive care in packaging our flight hardware to ensure it arrives in "Ready-to-Fly" condition.

1. PROCESSING TIMES

  • Standard Components: Most in-stock components are processed and shipped within 1–2 business days.

  • Custom Assemblies: Custom-integration units may require additional time for assembly and quality control testing before shipment.

  • Orders placed after 2:00 PM EST will begin processing the following business day.

2. DOMESTIC SHIPPING (USA)

We ship all domestic orders from our facility in Sanford, Florida.

  • Standard Shipping: (3–5 business days) via UPS or FedEx.

  • Expedited Shipping: (Overnight or 2-Day) is available at checkout for urgent field repairs.

  • Signature Required: Due to the high value of drone components, all orders over $2000 require a signature upon delivery.

3. INTERNATIONAL SHIPPING

Hoverfly Elements ships to most international locations, subject to U.S. export regulations.

  • Customs, Duties, and Taxes: The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country.

  • Export Compliance: We reserve the right to cancel any order that violates U.S. Department of Commerce or ITAR (International Traffic in Arms Regulations) export restrictions.

4. SHIPPING TO P.O. BOXES

Due to the size of many tethered components and the carrier requirements for high-value insurance, we cannot ship to P.O. Boxes. Please provide a physical street address for all orders.

5. TRACKING YOUR SHIPMENT

Once your order has shipped, you will receive an email with a tracking number. Please allow 24 hours for the tracking information to update on the carrier's website.

6. SHIPPING DAMAGE CLAIMS

Our hardware is precision-engineered and sensitive to impact.

  • Inspection: Please inspect your package immediately upon arrival.

  • Reporting: If the packaging appears damaged, take photos before opening it. If the components inside are damaged, you must notify us at [email protected] within 48 hours of delivery to initiate a carrier claim.

  • Keep Packaging: Do not discard the shipping box or packing materials, as the carrier will require these for inspection.

7. INCORRECT ADDRESSES

Hoverfly Elements is not responsible for lost packages due to an incorrect or incomplete shipping address provided by the customer. If a package is returned to us as undeliverable, the customer will be responsible for the additional shipping costs to resend the item.